WARRANTY

 

If your query relates to a warranty assessment please contact info@rollfixies.co.nz. Proof of ownership may be required.

This warranty supersedes any previous defects warranty.

1. DEFECTS WARRANTY

Roll Fixies warrants to you, the original purchaser (Purchaser) of a Roll Fixies brand bicycle, that this bicycle and certain identified parts of it (as set out in paragraphs 3.1 and 3.2 of this document, and collectively referred to as the Bicycle), when used for normal riding purposes, are free from material defects in workmanship and materials for the relevant periods nominated below (Warranty).

Roll Fixies means RollFixies Limited, trading as RollFixies Limited for Bicycles purchased in New Zealand. 

2. THE PURCHASER'S ATTENTION IS DRAWN TO THE FOLLOWING:

2.1. The Bicycle is only designed and intended for the purpose of normal riding, and is specifically not designed or intended for any other uses, including jumping, stunt riding, participation in “motocross” bicycle riding, mountain bicycle racing or other uses not recommended in the owner’s manual.

2.2. New Zealand sunshine produces some of the highest levels of ultra violet rays in the world, which has the effect of causing paintwork to fade quickly, and it is usual for this fading to be more noticeable, and to occur at a faster rate, in neon or fluorescent paints (despite the presence of ultra violet inhibitors in the paint). 

2.3 Roll Fixies will not be liable for, and the Purchaser will hold Roll Fixies harmless in connection with, any form of defect, malfunction, failure, loss, damage, cost, injury or harm of any kind (whether direct, indirect, special or consequential) howsoever arising from the use or supply of the Bicycle to the Purchaser; and

(b) the Purchaser, and Roll fixies each agree to exclude any warranties implied by law.

2.4. Despite anything else in this Warranty or the owner’s manual, nothing in this Warranty or the owner’s manual will exclude, limit or modify any warranty or liability of Roll Fixies implied or imposed by any applicable law, if to do so would be unlawful or make any part of this Warranty void or voidable.

3. WHAT THIS WARRANTY COVERS AND TERM OF THIS WARRANTY

3.1. This Warranty covers:

(a) standard steel, alloy framesets, for two years from date of purchase (but note that the fork is not a part of the frame or frameset);

(b) all other standard components and accessories forming part of the Bicycle, including standard forks, wheels, suspension forks, drive train, crank set,  brakes, seat post, handlebar and stem, paint, decals and finish for 60 days from purchase.

3.2. A warranty on your frame or frameset does not guarantee that the Bicycle will last forever. The length of the life of the Bicycle will vary depending on the type of the Bicycle, riding conditions and care the Bicycle receives.

4. EXCEPTIONS TO THIS WARRANTY

4.1. This Warranty does not apply:

(a) where the Bicycle or any part of it:

  • fails due to an accident, any neglect, abuse, normal wear and tear, misuse, lack of rider skill, improper operation, improper assembly, improper or lack of repair, improper or lack of maintenance, alteration, modification, or any other abnormal, excessive or improper use;
  • has been subjected to a use for which it was not designed or intended or promoted by Roll Fixies, including but not limited to jumping, stunt riding, participation in “motocross” bicycle riding, mountain bicycle racing, trick riding, ramp riding, downhill racing, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, any other uses not recommended in the owner’s manual or any similar activities;
  • has had a motor attached or has been used for hire, rental or any other commercial purpose;
  • has been modified or is otherwise than as supplied by Roll Fixies; or
  • does not consist solely of original parts or equipment;

(b) where any defect, damage, malfunction or other failure of the Bicycle or any part of it resulted directly or indirectly from:

  • a person adjusting or failing to adjust any part requiring normal maintenance and service (examples include adjustment of brakes and derailleur mechanisms, tyre inflation, lubrication, and tightening of screws, nuts and bolts, including crank arms, wheelsets and pedals);
  • failed or stripped threads, cranks, pedals etc. due to those parts not being tightened enough by the rider. 
  • any failure to follow the owner’s manual; or
  • normal wear and tear, including the results of fatigue (fatigue damage is considered normal wear and tear, being a symptom of the frame or frameset being worn out through normal use)
  • It is the purchaser responsibility to regularly inspect and maintain all aspects of the frame or frameset, including checking for results of fatigue, loose cranks, bolts, nuts and tyre pressure.and ensure that the frame or frameset is periodically checked for indicators of fatigue, stress or any other potential failure. Failure to do so will void warranty.


4.2. This Warranty only applies to the Purchaser and only if the Bicycle was purchased from Roll Fixies. It may not be assigned or transferred by the Purchaser to any other person.

4.3. Except as expressly provided in this Warranty and otherwise required by law, Roll Fixies gives no warranties in relation to the Bicycle or any of its parts, either express or implied, including but not limited to any implied warranties relating to quality, fitness for any particular purpose or ability to achieve a particular result.

4.4. To the extent permitted by law:

(a) Roll Fixies sole liability for breaching any term of this Warranty is limited, at Roll Fixies discretion, to Roll Fixies:

  • repairing or replacing the defective item;
  • supplying the equivalent of the defective item; or
  • reimbursing the cost of any of the above; and

(b) Roll Fixies total liability in relation to the Bicycle and all its parts shall be no greater than the amount of the original retail price paid by the Purchaser for the Bicycle and all its parts.

5. CLAIMING ON THE WARRANTY

5.1. In order to make a claim under this Warranty, the Purchaser must deliver to the Roll Fixies:

(a) the Bicycle or relevant part thereof;
(b) written reasons why the Purchaser considers that the Purchaser has a claim under this Warranty;
(c) all things necessary to support the Purchaser’s claim, including:

  • details of the Bicycle or relevant part thereof (by brand, model and serial number);
  • original proof of purchase which identifies the Bicycle or relevant part thereof by serial number.
  • evidence that regular servicing and maintenance has been undertaken on the Bicycle, to show that the Bicycle or relevant part thereof has been correctly maintained; and
  • evidence that regular servicing and maintenance has been undertaken on the Bicycle, to show that the Bicycle or relevant part thereof has been correctly maintained; and
(d) If this Warranty applies to the Bicycle or relevant part thereof, Roll Fixies will repair the Bicycle or relevant part thereof.
(e) If Roll Fixies cannot repair the Bicycle or the relevant part thereof within 12 weeks after receipt of the claim, Roll Fixies will replace the Bicycle or relevant part thereof with a comparable non-defective product or part without charge to the Purchaser.
5.2. To the extent possible under law, all reasonable costs and expenses in connection with the processing of the Purchaser’s warranty claim, including all costs associated with transportation and delivery, shall be borne by the Purchaser.